FAQs

What payment methods do you accept?

Tyche is sold through online shopping sites:

JD.com https://mall.jd.com/index-771503.html

These portals have the methods of payment clearly stated with proper instructions.

How do I know my order has been placed successfully?

You will receive a confirmation email upon successful transaction of your order from the site on you which you made the purchase. Confirmation email will detail the order that you have placed and the order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your spam box as it may be treating our emails as spam or junk mail to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email and delivery addresses.

Why is my order backordered?

All items are subject to availability. Generally, if an item is showing on the online shopping store, then it is available to order. However, during busy periods (holiday season), Tyche can be out of stock and will be placed on backorder.

How long will my order take to be processed?

Each online store will offer different shipping options during the checkout.

How do I get started with Tyche?

Tyche package comes with the robot body, user guide, power adapter, and Lithium ion battery. Note that Smartphone / device is NOT included. The basic instructions on how to get started is in the provided hard-copy guide. In case you need more information, navigate to Download menu on this site and check out the provided manuals online and how-to instructions.

To get started with your newly bought Tyche, you’ll need to download Tyche AI and Tyche Robot Apps from Google Play Store or Apple’s App Store. Tyche Apps support Android 5.0 + and iOS 10+. Tyche has in-app instructions in addition to online manuals and a short quick guide that comes with it. For more, please visit https://tyche.club/download/ .

I am stuck with Tyche and I need help.

Go to Contact Us and send the customer support email and we will respond to you within 24 hours.

Tyche cannot avoid obstacles

Tyche Classic Version 1.0 release does not include SLAM Module for collision avoidance, map building, and self-localization capabilities. In this version we have included ultrasonic sensor for simple collision detection. Please, experiment this with Plan and Move application in the Robot App. Make sure to check the collision detection box.

How can I change Tyche’s voice?

Go to the Avatar Setting under Settings. Click on the current avatar and an edit pop up appears. Click on it and click okay to modify.On the bottom menu, swipe to the last icon to see the Voice Setting. Adjust the pitch and speedRate bars to your taste. Click on the SPEAK button to listen. Click on SAVE at the top-right corner for the changes to be effective.

Can I talk to Tyche in any other language apart from English?

To make sure which languages Tyche can speak and listen, please follow these guides given below:

Tyche’s AI mainly uses English as its first language. However in the Build Your Own Intelligence App,

users can be creative enough to use other languages for specific Question~Answer-type conversations.

Users can customize other languages in BYOI App.

Where can I find the build your own Intelligence instructions?

Go to Download page and find the BYOI app manual. Here you will find much information on how you can build from examples to inspirational ideas to practice with.

Which phones do Tyche applications support?

Tyche can support many smart phones operating Android OS V5.0 and iOS V10.1 and above.

Tyche does not respond when I give it commands.

Please check the bluetooth connection between Tyche and your mobile device. After checking that the devices are connected, please try executing the commands again. Make sure you are connected and try again.

If Tyche keeps loading after it recognizes your speech, please check whether you asked Tyche to ‘Keep quiet’ and say ‘Wake up’ to Tyche to reactivate.

Tyche movements are slow and imprecise.

This may be caused by low battery. Please recharge the battery. If problem persists, please contact our support team.

What is the product’s warranty?

Tyche has 1-year warranty. Please refer to the manual for the stated conditions.

Email us, we’ll be delighted to help!